Using my Baby Box
What age is a British Baby Box suitable for?
Where should I keep my British Baby Box
We would recommend that you keep your Baby Box on the floor. If you do want to raise your Baby Box off of the floor our lid can be used for slight elevation.
Can I use my Baby Box for a second baby
We would recommend that you only use your Baby Box and Mattress for one baby.
What are the dimensions of my British Baby Box?
Our Baby Boxes are much bigger than a traditional moses basket, measuring a whooping 70 cm x 43 cm x 27 cm.
Plenty of room for baby to grow in!
Can I order a flat packed British Baby Box?
Yes – our flatpack dimensions are 76cm x 66cm x 4cm and come with full assembling instructions.
If you would like your British Baby Box to be delivered as a flatpack please email us at firstname.lastname@example.org after you’ve made your order.
Are all of your products designed in the UK?
Yes, all of our items are designed in the UK!
Materials & Manufacture
What is the mattress made of?
What are your British Baby Boxes made of?
Are all of your products made in the UK?
Yes, all but one! All of our products except our Cheeky Chomper Chewy the Hippo are made in the UK.
Chewy is designed in the UK like all of the products we sell but is made outside of UK because of EU regulations
Can I buy additional sheets and mattresses?
Yes – please add these as additional items when you place your order. These items will be added to your British Baby Box and delivered at no extra charge.
Trade & VAT
Do you sell wholesale?
Yes we do sell wholesale. Any purchase quantity above three of a single item are considered wholesale and may alter the shipping cost.
Please contact us at email@example.com for more information.
How many items are considered a wholesale purchase?
More than three items of any single product. Purchasing wholesale may alter your shipping cost.
If you wish to purchase more than three of any single item contact us at firstname.lastname@example.org.
Are your prices inclusive of VAT?
All prices are quoted in sterling and are inclusive of VAT if applicable.
Under UK law young children’s clothing and footwear are exempt from VAT.
If you would like a VAT receipt with your purchase contact us at email@example.com.
Do you offer VAT receipts?
Yes, if you would like a VAT receipt with your purchase email firstname.lastname@example.org.
Delivery & Returns
Where do you deliver to?
We deliver our Baby Boxes just about everywhere!
Our individual items from the Baby Gifts Collection are only available to those living in Mainland UK, unless purchased with a Baby Box.
How much does delivery cost? (UK Mainland)
If you spend over £20.00 delivery is free.
For any orders under £20.00 delivery is £2.99.
How much does delivery cost? (Worldwide)
Delivery outside of mainland UK is calulated by the weight of items purchased.
Simply add your chosen items to your online shopping basket and the shipping costs will be calculated at checkout when you enter your address.
If you would like us to provide you with a shipping quotation before you begin your purchase, simple email us at email@example.com.
Please note we do not currently shipping individual items from our Baby Gifts Collection outside of Mainland UK, unless purchased with a Baby Box.
Can I return unwanted items?
Yes, it’s is really important to us that you are 100% happy with your British Baby Box. If for any reason you are unsatisfied with your Baby Box we’re happy to provide an exchange or refund.
Unfortunately, we can’t exchange or refund goods purchased over 28 days before or which have been used, washed or damaged.
If for any reason you would like to return goods, please email us at firstname.lastname@example.org to obtain a return address.
We recommend that you obtain a certificate of posting form from the Post Office when returning goods to us, as we cannot be held responsible for goods lost or damaged in the post.
With the exception of faulty goods return postage, packaging and insurance costs cannot be refunded. Any returns will be processed as quickly as possible, however please allow up to 28 days.