Frequently Asked Questions

Using my Baby Box

What age is a British Baby Box suitable for?

We recommend that you use your Baby Box from birth to 5 months. This will depend fully on your baby’s length and weight. Please do not use your Baby Box when your baby begins to sit, kneel or pull itself up. Your Baby Box can then be used as a handy Toy Box or keepsake box for your babies beautiful bits.

Where should I keep my British Baby Box?

We would recommend that you keep your Baby Box on the floor. If you do want to raise your Baby Box off of the floor our lid can be used for slight elevation.

Can I use my Baby Box for a second baby?

We would recommend that you only use your Baby Box and Mattress for one baby.

Design

What are the dimensions of my British Baby Box

Our Baby Boxes are much bigger than a traditional moses basket, measuring a whooping 70 cm x 43 cm x 27 cm.

Plenty of room for baby to grow in!

Can I order a flat packed British Baby Box?

Yes – our flatpack dimensions are 76cm x 66cm x 4cm and come with full assembling instructions.

If you would like your British Baby Box to be delivered as a flatpack please email us at hello@britishbabybox.com after you’ve made your order.

Are all of your products designed in the UK?

Yes, all of our items are designed in the UK!

Materials & Manufacture

What is the mattress made of?

Our mattresses are made in the UK and comply with UK Government Regulations. We provide a micro-fibre foam safety mattress and the cover is also fully overlocked and made from quilted microfibre and corovin. The mattress is made of Combustion Modified High Resilience Foam to comply with UK Government Regulations BS1877 – 10:2011 + A1:2012. The construction complies with BS7177 2008 + A1: 2011.

Our mattress has a wipe clean cover, is fully air permeable and reversible and can be used for placing baby in the “feet to foot” position.

The quilted microfibre cover has huge benefits and is hypo-allergenic and air permeable.

Our mattresses are a bespoke fit to our Baby Boxes.

What are your British Baby Boxes made of?

Our Baby Box is made of one piece of cardboard, ensuring it is extremely strong when fully assembled.

The composition of our Baby Boxes is made up of 25% recyclable cardboardand 75% virgin cardboard.

The cardboard used in our Baby Boxes has a FSC accreditation with a Chain of Custody Certificate. This shows our continued commitment to the environment and responsible forest management.A Chain of Custody Certificate gives the end user the comfort of knowing that the end product comes from a well-managed, sustainable forest which protects long term timber supplies as well as the environment and the people and communities that depend on the forest for their livelihood.

The ink used is water based and no toxins are used in the ink process.

Are all of your products made in the UK?

Yes, all but one! All of our products except our Cheeky Chomper Chewy the Hippo are made in the UK.

Chewy is designed in the UK like all of the products we sell but is made outside of UK because of EU regulations.

Customer Care

Do not use your British Baby Box if any part is damaged, damp, wet, torn or missing. As with all types of cardboard any tear or damp is likely to reduce the strength and integrity of your British Baby Box so that it is no longer safe to use as a crib.

The British Baby Box is not designed to use with a stand.

Additional Products

Can I buy additional sheets and mattresses?

Yes – please add these as additional items when you place your order. These items will be added to your British Baby Box and delivered at no extra charge.

Trade & VAT

Do you sell wholesale?

Yes we do sell wholesale. Any purchase quantity above three of a single item are considered wholesale and may alter the shipping cost.

Please contact us at hello@britishbabybox.com for more information.

How many items are considered a wholesale purchase?

More than three items of any single product. Purchasing wholesale may alter your shipping cost.

If you wish to purchase more than three of any single item contact us at hello@britishbabybox.com.

Are your prices inclusive of VAT?

All prices are quoted in sterling and are inclusive of VAT if applicable.

Under UK law young children’s clothing and footwear are exempt from VAT.

If you would like a VAT receipt with your purchase contact us at hello@britishbabybox.com.

Do you offer VAT receipts?

Yes, if you would like a VAT receipt with your purchase email hello@britishbabybox.com.

Delivery & Returns

Where do you deliver to?

We deliver our Baby Boxes just about everywhere!

Our individual items from the Baby Gifts Collection are only available to those living in Mainland UK, unless purchased with a Baby Box.

How much does delivery cost? (UK Mainland)

Our Adorable, Treasure, Cherish and Bespoke Boxes are delivered ay £9.99 each.

Items from our Baby Gifts collection, including all clothing, bedding, teething accessories and treats for mum and dad, are delivered at a flat rate of £4.99 when purchased without a Baby Box. If purchased with a Baby Box our Baby Gifts are delivered at no extra charge.

If you spend £450 or more delivery within UK (Mainland) is free! That includes delivery for our Luxury Box. To claim your free shipping simply enter the code ‘BABYBOX2016’ at checkout.

If you purchase more than three products of a single item this is considered wholesale and may alter the delivery cost. If you wish to buy wholesale please contact us at hello@britishbabybox.com and we will provide you with a delivery quotation.

Delivery charges outside the UK differ and will be calculated at checkout. For more information please contact us at hello@britishbabybox.com.

How much does delivery cost? (worldwide)

Delivery outside of mainland UK is calulated by the weight of items purchased.

Simply add your chosen items to your online shopping basket and the shipping costs will be calculated at checkout when you enter your address.

If you would like us to provide you with a shipping quotation before you begin your purchase, simple email us at hello@britishbabybox.com.

Please note we do not currently shipping individual items from our Baby Gifts Collection outside of Mainland UK, unless purchased with a Baby Box.

Can I return unwanted items?

Yes, it’s is really important to us that you are 100% happy with your British Baby Box. If for any reason you are unsatisfied with your Baby Box we’re happy to provide an exchange or refund.

Unfortunately, we can’t exchange or refund goods purchased over 28 days before or which have been used, washed or damaged.

If for any reason you would like to return goods, please email us at hello@britishbabybox.com to obtain a return address.

We recommend that you obtain a certificate of posting form from the Post Office when returning goods to us, as we cannot be held responsible for goods lost or damaged in the post.

With the exception of faulty goods return postage, packaging and insurance costs cannot be refunded. Any returns will be processed as quickly as possible, however please allow up to 28 days.