Terms & Conditions

Last Update 03.09.20

Please read carefully the following Terms of Use and Disclaimer before using the BritishBabyBox.com website. By using our website you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. British Baby Box.com reserves the right, at any time, to modify, alter or update these Terms of Use and you agree to be bound by such modifications, alterations or updates.

Privacy Policy

We keep a record of some of the information you give us, such as your contact details, purchases with us and any email correspondence you may send us. We do this as it helps us to process your order efficiently, deal with any queries you may have and track any concerns you may have had with our products or services. We do not pass on your details to any third party but may, from time to time, use your information for our own marketing purposes. We reserve the right to cancel or delay an order where we have incomplete order details or fraudulent activity is suspected. 

For more information check out our comprehensive guide to our privacy policy, here. 

Special Offers

British Baby Box reserve the right to withdraw any offer at any time without prior notice. 

Out of Stock Items

We try our best to maintain stock availability, but occasionally we may sell out of an item and have to wait a short period of time for new stock to arrive. We will always endeavour to fulfil your order as promptly as possible.

Order Amendments

Please note British Baby Box orders cannot be amended once order confirmation email has been sent. Please check your Shopping Cart contents before checking out and ensure that the correct delivery address has been entered.


Unless otherwise stated or arranged all items are sent by courier. We offer free UK delivery on all Adorable, Cherish, Treasure and Luxury Baby Box orders.  All ofter items will have a flat rate of £2.99.  We always aim to dispatch items ordered before 1pm on a next day delivery basis and tracking will be available on your order summary.  In extremely busy periods please allow between 5-7 working days. If you need your item more urgently please contact us before placing your order. 

Refund Policy 

It is vitally important to us for you to be completely happy with your British Baby Box. If for any reason you are unsatisfied with your Baby Box we would be happy to provide an exchange or refund. We cannot exchange/refund goods purchased over 28 days before or which have been used, washed or damaged. If for any reason you would like to return goods, please email us at hello@britishbabybox.com to obtain a return address. Please note customers to cover the cost of returns. We recommend that you obtain a certificate of posting form from the Post Office when returning goods to us, as we cannot be held responsible for goods lost or damaged in the post. With the exception of faulty goods return postage, packaging and insurance costs cannot be refunded. Any returns will be processed as quickly as possible, however please allow up to 28 days.


The total liability for any claim, howsoever arising, shall not exceed the price of the goods supplied by British Baby Box. 

Customer advice and information

If you require further information about any of our products or advice about your order please email hello@britishbabybox.com. Whilst every effort is made to ensure that the information on this website is correct, British Baby Box cannot accept responsibility for any errors made. Patterns and packaging may vary from those shown on the website. 


All content included on our website is the property of Britishbabybox.com and is protected by UK and International Copyright Laws. Any other use, including the copying, reproduction, modification or distribution of the content of Britishbabybox.com is strictly prohibited. All rights reserved. 


This website is owned by British Baby Box.  British Baby Box has taken every care to ensure that the descriptions of items on our site are as accurate as possible. However, price and availability information is subject to change without notice. Prices are correct as of 01/11/2020. This does not affect your statutory rights. We have tried to ensure that the colours on the website are an accurate reflection of the actual colours of our products. However, due to differences in colour palettes with electronic imagery, we cannot guarantee a precise colour match.


Do you have any questions regarding our Terms and Conditions? If yes, please send us an email at hello@britishbabybox.com or call us on 07850 220661 or 07813 692835.